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Can’t find what you need in our help pages? Contact support. Be sure to include the following… In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message you receive (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Name of your library and your card number
- Title(s) of problem book(s)
- Software and software version (Adobe Digital Editions, OverDrive Media Console 3.1, etc.)
- Operating system (Windows Vista, Windows XP, Mac OS 10.5.6, etc.)
- Web browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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